Privacy Policy
Intertwined Lifestyle & Wellbeing Ltd (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, download free resources, subscribe to emails, schedule coaching sessions, register for workshops, purchase digital products, or engage with our services.
Last updated: 21 May 2026
1. Introduction
This Privacy Policy governs the collection, use, and disclosure of personal information when you use our website, download free resources, subscribe to our emails, or purchase our services or digital products.
By using our website or engaging with our services, you agree to the practices described in this Policy.
2. Information We Collect
We may collect the following types of personal information when you visit our website, make an enquiry, download a resource, subscribe to emails, schedule coaching sessions, attend workshops, or purchase a digital product.
Personal Information
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Name
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Email address
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Phone number
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Billing address
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Company name and role (for corporate or leadership enquiries)
Booking & Service Details
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Preferred session times
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Workshop registrations
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Notes you voluntarily provide as part of an inquiry or booking
Free Resources / Lead Magnets
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If you request or download a free resource (e.g., a one-page guide), we may collect your name and email address to deliver that resource.
Payment Information
Payments are securely processed through Stripe. We do not store your payment details.
Voluntarily Provided Information
Any personal data you provide through forms, emails, surveys, or communication with us.
Usage Data
Cookies and tracking tools may collect:
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IP address
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Browser and device type
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Pages visited
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General website interaction
Email Preferences
Including whether you opted in to receive updates such as newsletters, webinar invitations, free resources, or coaching/programme offers.
3. Use of Personal Information
We use your personal information for purposes including:
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Providing, managing, and personalising coaching sessions
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Managing leadership and corporate/workplace enquiries
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Registering participants for workshops or workplace sessions
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Processing purchases and delivering digital products
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Delivering free resources you requested
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Sending confirmations and administrative updates related to bookings or enquiries
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Sending newsletters, webinar invitations, free resources, or offers only if you have opted in
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Improving website performance and user experience
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Responding to enquiries and providing customer support
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Meeting legal, tax, or regulatory obligations
Important note about free resources:
If you provide your email to receive a free resource, we will use your email to deliver that resource. You will only receive ongoing marketing emails (e.g., newsletters or offers) if you have explicitly opted in.
We only use your information for purposes consistent with your engagement with us.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy and comply with applicable laws.
Examples:
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Customer data: retained as required for tax or accounting obligations
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Coaching clients: basic client records may be retained to support ongoing coaching, within confidentiality requirements
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Newsletter subscribers: retained until you unsubscribe or request deletion
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Payment data: never stored by us; processed by Stripe
Once retention requirements are met, we securely delete the data.
5. Information Sharing and Disclosure
We do not sell or rent your personal data.
Information may be shared only:
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With trusted third-party providers required to deliver our services (e.g., Wix (website hosting and forms), Wix Email Marketing/Ascend (if used), Stripe (payments), scheduling/video conferencing tools)
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If required by law or regulatory authority
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To protect our rights, users, or property
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With your explicit consent
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With organisations who have booked leadership or workplace wellbeing services, limited to necessary details (e.g., participant lists)
Coaching confidentiality:
We do not share individual coaching content with employers or other third parties without explicit consent, except where required by law.
Corporate workshops or coaching contracts may be subject to separate privacy arrangements.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your data
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Restrict or object to certain processing
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Withdraw consent (for marketing communications)
To exercise these rights, please contact us at the email below.
7. Cookies and Tracking Technologies
We use cookies and similar tools to analyse website usage and improve your experience.
You may disable cookies through your browser settings; however, some site features may not function correctly without them.
8. Advertising, Affiliate Links & Third-Party Websites
Some pages may include affiliate links or advertisements. These may generate revenue that supports our content. Clicking these links may result in tracking by third-party providers.
Once you leave our website, you are subject to the privacy practices of the third-party website.
We are not responsible for the content, services, or policies of external sites.
We encourage you to review their privacy policies.
9. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
These include:
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Secure payment encryption through Stripe
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Access limitations to sensitive information
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Reasonable technical and organisational safeguards
However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
10. Changes to this Privacy Policy
We may update this Privacy Policy as needed to reflect changes in legal requirements or our business practices.
The updated version will be effective as of the date at the top of this document.
We encourage you to review this Policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Intertwined Lifestyle & Wellbeing
Ph: +64 21 234 1385